Returns Policy
We want you to love what you ordered. If something isn't right, we're here to make it easy.
Returns & Refunds
- You have 21 days from the date of purchase to return any eligible item in its original, unworn, and unwashed condition.
- We offer full refunds on eligible clothing purchased from our online store.
- A small handling and processing fee of $2.99 will be deducted from your refund — that's it, no other hidden fees.
- Returns for store credit are processed free of charge — no fee at all.
- All refunds are processed during the first week of each calendar month.
Exchanges
- We happily accept exchanges for clothing sizing. If your size isn't quite right, we'll sort it out.
- Special circumstances? Reach out — our team handles these on a case-by-case basis with care.
Non-Returnable Items
- Underwear and socks are final sale for hygiene reasons (bras are accepted).
- Opened aromatherapy & skincare products cannot be returned.
- Sale items and items purchased during Holiday Promotion Sales are final sale.
How to Start a Return
- All returns require an RMA (Return Merchandise Authorization) — just reach out to us first and we'll get you set up.
- Contact our team at Kimberley@naturallycanada.com to initiate your return or exchange.
- Please note: return shipping costs are the responsibility of the customer.
Lost or Stolen Packages
If your tracking shows your package as delivered but it hasn't arrived, please contact your shipping carrier directly. Unfortunately, we are not responsible for packages lost or stolen after confirmed delivery to the address provided at checkout.
Thank you for shopping with us and supporting Canadian-made, naturally sourced goods. 🌿 — The Naturally Canada Team