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- All customer purchases placed on Naturally Canada’s Marketplace have 21 days to return the item/item’s purchased and must be in their original condition.
- We will accept unworn and unwashed return purchased from our online store and for a full refund.
- Underwear and socks are non-refundable, we do accept the return of Bras.
- No returns accepted for opened Aromatherapy & Skincare Products.
- An RMA (Returns Merchandise Authorization) is required for all returns/store credit.
- All returns will be handled by our Customer Service Team, contact Kimberley@naturallycanada.com for more info.
- Returns for store credit will be processed free of charge.
- A handling and processing fee of $2.99 will be charged for the refund of your original purchase. (This amount will be deducted automatically on the refunded order).
- All Refunds will be processed in the first week of every Calendar month.
- Exchanges for clothing sizing are the only exchanges accepted on Naturally Canada. Special circumstances will be handled by our customer service and addressed on an individual basis.
- No returns on Sale items or during Holiday Promotion Sales Offerings.
- The cost of return shipping for exchanges or refunds is not included with your purchase.
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