Returns Policy

Returns Policy:

  • All customer purchases placed on Naturally Canada’s Marketplace have 21 days to return the item/item’s purchased and must be in their original condition.
  • An RMA (Returns Merchandise Authorization) is required for all returns/store credit.
  • All returns are to be mailed back by Canada Post/UPS addressed to the Vendor/Supplier you received the item from. 
  • On behalf of our Vendor’s, no COD’s are accepted.
  • Returns for store credit will be processed free of charge.
  • A handling and processing fee of $2.99 will be charged for the refund of your original purchase. (This amount will be deducted automatically from your invoice).
  • Refunds will be processed within 3 days of receiving your items.
  • Unfortunately, exchanges for Clothing sizing are the only exchanges accepted on Naturally Canada.  However, special circumstances will be handled by our customer service and addressed on an individual basis.